Shipping Policy

At Pehnawa Couture, each creation is exquisitely crafted just for you. Ensuring it reaches you in flawless condition is as important to us as the artistry behind each piece.

1. Order Processing & Dispatch
  • All orders are custom-made and undergo a strict quality inspection for craftsmanship and design fidelity.
  • Once your order passes inspection, it is dispatched within 24ā€“48 hours of completionā€”ensuring your unique piece arrives promptly and securely. This reflects industry standards seen with brands committed to fast, high-quality fulfillment.Ā  ļæ¼

2. Delivery Timeline
  • Delivery typically takes 5ā€“7 working days from the date of dispatch, depending on your location.
  • We partner with trusted carriers and provide a courier tracking number upon shipment, so you can follow your package every step of the way.

3. Packaging & Handling
  • Your custom couture arrives in luxuriously designed packaging, reflecting the premium craftsmanship within.
  • Every item is carefully wrapped, cushioned, and sealed to ensure it reaches you in pristine condition. We treat your piece exactly as we would our own.

4. Shipping Charges
  • We offer complimentary shipping on orders above a specified minimum (please contact us for current thresholds).
  • For orders below that amount or international deliveries, a flat-rate premium shipping fee will be applied at checkout, reflecting the bespoke nature and care required.

5. Delays & Unforeseen Circumstances
  • While we aim for swift delivery, unexpected delays (e.g., customs hold-ups, extreme weather, logistics issues) may occur.
  • If such delays arise, we will notify you promptly and provide an updated delivery estimate.

6. Damage During Transit
  • On receiving the package, please inspect it immediately.
  • Should there be damage due to transitā€”be it to the packaging or the itemā€”please contact us within 48 hours with photos of any external and internal damage.
  • We will arrange a replacement or repair in line with our Terms & Conditions policy.

7. International Shipping
  • Yes, we ship internationally! Custom duties, taxes, and import charges may apply depending on the destination.
  • These fees are the responsibility of the recipient and are best confirmed with local customs authorities or your courier.

8. Contact & Support

For any shipment-related queriesā€”be it tracking, delay, or special instructionsā€”our dedicated team is at your service:
  • Email: info@pehnawacouture.com
  • Phone: +91 8527097706
  • Operating Hours: 10:00 AM ā€“ 6:00 PM IST

Why Pehnawa Coutureā€™s Shipping Standouts
  • Swift, Couture-Level Handling: Like top fashion houses, we prioritize quick dispatch with no compromise on quality or presentation.Ā  ļæ¼
  • Transparent Updates: Youā€™re never left guessingā€”tracking is provided, and weā€™re always within reach.
  • Premium Care: From elegant packaging to careful handling, your order is treated as a piece of wearable art.